Got Questions? We’ve Got Answers!

Explore Our FAQ Section for Everything You Need to Know About Shipping, Orders, Returns, and More.

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faqs

Shipping Information

How long does delivery take?
Most orders arrive within 10–15 business days after artwork approval.
Do you ship internationally?
Yes, we ship worldwide with tracked and reliable courier partners.
How can I track my order?
You’ll receive a tracking link via email once your order is dispatched.
What shipping carriers do you use?
We partner with trusted carriers like DHL, FedEx, and UPS for global delivery.
Do you offer express shipping?
Yes, express shipping is available at checkout for an additional fee.
Is shipping included in the price?
Standard shipping is included on bulk orders. Contact us for details.
What if my package is delayed?
Delays are rare, but we’ll keep you updated and assist if needed.
Can I change the shipping address after placing an order?
Yes, if your order hasn’t shipped yet. Please contact us as soon as possible.
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faqs

Order Information

How do I place an order?
You can start by submitting your design brief or requesting a free mockup.
Can I change my order after placing it?
Yes, changes are possible before final approval. Just reach out quickly.
Can I cancel my order?
Orders can be canceled before production begins. Contact us early.
I didn’t receive my confirmation email. What should I do?
Check your spam folder or contact us to resend the confirmation.
Can I order multiple designs in one order?
Yes, you can mix designs—just let us know your needs.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and bank transfers.
Are your prices listed in USD?
Yes, all prices are listed in USD unless otherwise stated.
What if I receive the wrong item or a damaged pair?
We’ll replace any incorrect or damaged items—just send us a photo.
faqs

Terms & Conditions

Do you have a minimum order quantity?
Yes, our minimum starts at 100 pairs, depending on the sock type.
Are your socks eco-friendly?
Yes, we offer sustainable options like bamboo and recycled yarns.
Do you use customer logos for promotion?
Only with permission. We respect your brand’s privacy.
How is my personal data handled?
Your data is secure with us and never shared with third parties.
Are there design restrictions?
We allow most custom designs but avoid copyrighted or offensive content.
Do you offer discounts for large or repeat orders?
Yes, we provide special pricing for bulk and repeat orders.
Do you offer white-label packaging?
Yes, white-label and branded packaging options are available.
Can I resell your socks under my brand?
Absolutely! We support resellers and private-label businesses.